Talkcoms CRM

Enhance Customer Relationships with Talkcoms CRM

Empower Your Business with a Comprehensive CRM Solution that Centralizes Customer Data, Automates Sales Processes, and Improves Customer Satisfaction. Transform Your Customer Interactions and Drive Growth with Our Customizable, User-Friendly CRM System.

Ready to Enhance Your Customer Relationships?

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Talkcoms CRM Features

Centralized Customer Data

Manage all your customer information in one place. Gain a 360-degree view of your customers, including their contact details, interaction history, and preferences, ensuring personalized and informed interactions.

Sales Automation

Streamline your sales processes with automation. Manage leads, track opportunities, and automate follow-ups to ensure no sales opportunity is missed, increasing your sales efficiency and productivity.

Customizable Dashboards

Create personalized dashboards tailored to your specific needs. Visualize key metrics and track performance in real time, allowing you to stay on top of your sales and customer service activities.

Advanced Analytics and Reporting

Gain valuable insights into your customer data with advanced analytics and reporting tools. Monitor key performance indicators (KPIs), identify trends, and make data-driven decisions to enhance your business strategies.

Marketing Automation

Automate your marketing campaigns and track their effectiveness. Segment your audience, send targeted communications, and measure campaign performance to drive engagement and conversions.

Customer Support Management

Improve your customer support with integrated ticketing and case management. Track and resolve customer issues efficiently, ensuring timely and effective customer service.

Mobile Accessibility

Access your CRM on the go with mobile-friendly features. Stay connected with your customers and manage your sales and support activities from anywhere, at any time.

Seamless Integration

Integrate Talkcoms CRM with your existing tools and systems. Enjoy a seamless workflow by connecting with email, social media, e-commerce platforms, and more, ensuring all your data is synchronized.

Customer Support Management

Improve your customer support with integrated ticketing and case management. Track and resolve customer issues efficiently, ensuring timely and effective customer service.

Ready To Get Started?

Drop us a message or contact us directly via the phone numbers provided. To book a demo, fill in the form below to block sometime to let us take you through the demo.

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What our clients say...

We highly recommend Talkcoms Limited. For three years, their exceptional support and technical expertise have been invaluable. Their integrated call center solution, combining CRM, social media, and email technologies, is user-friendly and reliable. It seamlessly integrates with our CRM systems, enabling efficient management of customer interactions.

CL

Chunic Limited

Logistics

Talkcoms Limited has been providing JCT Solutions, including call center and IP telephony services, to our company.

IS

Imarisha Sacco

Finance

Talkcoms Limited has been providing ICT solutions, including CCTV, biometrics, metal detectors/scanners, communication radios, and other security accessories, to our company.

FH

Patriotic Group

Security

We highly recommend Talkcoms Limited. They developed a solution that enhanced our communication with customers across all channels with a user-friendly interface, improving our efficiency and reliability. We are confident in their services.

AE

East Africa Customer Care Limited

Communication

Talkcoms Limited has been providing ICT solutions to us, including the supply and delivery of toners, cartridges, software, computers, printers, projectors, and networking accessories. They also handle the repair and maintenance of various ICT equipment. We are pleased to support their tender application.

JC

Jamiitech Communications

Communication

We have used the IT services of Talkcoms Limited on several occasions and highly recommend them for their work. They have consistently proven to be efficient and capable.

RA

Rivelco Agrifoods LTD

Agriculture

We highly recommend the services of Talkcoms Limited as providers of managed IT and support services. Since 2016, Talkcoms has helped us set up and scale our IT infrastructure. They are professional, fair, and timely, often going out of their way to provide sustainable solutions.

SEA

Snetor East Africa Limited

Manufacturing

CL

Chunic Limited

Logistics

Talkcoms Limited has been providing JCT Solutions, including call center and IP telephony services, to our company.

IS

Imarisha Sacco

Finance

Talkcoms Limited has been providing ICT solutions, including CCTV, biometrics, metal detectors/scanners, communication radios, and other security accessories, to our company.

FH

Patriotic Group

Security

AE

East Africa Customer Care Limited

Communication

JC

Jamiitech Communications

Communication

We have used the IT services of Talkcoms Limited on several occasions and highly recommend them for their work. They have consistently proven to be efficient and capable.

RA

Rivelco Agrifoods LTD

Agriculture

SEA

Snetor East Africa Limited

Manufacturing

FAQ's

1.What is the Talkcoms CC?

2.What are the key features of Talkcoms CC?

3.What are the requirements to operate the Call Center System?

4.What type of companies does Talkcoms Contact Center serve?

5.How many languages does the Contact Center system support?

6.How does Talkcoms ensure the security of my Data?

7.What are the hours of operation for the Talkcoms Help desk?

Talkcoms Contact Center (CC) is a powerful and feature-rich software solution that helps businesses achieve customer service excellence throughout the customer journey. It is designed to meet the needs of today's customers and the demands of tomorrow's business. With its omnichannel feature, Talkcoms CC enables enterprises to deliver exceptional customer service

Omni channel Communications Solutions TalkcomsCC Omni channel allows your customers to contact you using their preferred method of communication.
Multi-level IVR Multi-level IVR is an automated phone system that acts as an auto-receptionist by 31 offering self-help features.
Multi-level IVR Multi-level IVR is an automated phone system that acts as an auto-receptionist by 31 offering self-help features.
Call recording. All calls are recorded, whether you are operating inbound or outbound call centers,
Real-time analytics and reporting.
Our Contact Center system's real-time analytics and reports help you gain insights about the overall business operations. Get reports for agent activity and call logs.

To operate Talkcoms Contact Center, you will need the following:

A laptop or desktop computer with a minimum of Core i3 processor and 8GB of RAM
A headset with a microphone
A stable internet connection.

Talkcoms Contact Center is suitable for companies of all sizes. We customize our services to fit the unique requirements of both small and large enterprises.

CC supports the following languages: Afrikaans, Cambodian, English, French, German, Spanish, Arabic, and Hindi. More as well.

At Talkcoms, we take data security very seriously. We fully comply with the General Data Protection Regulation (GDPR) and have implemented strict security measures to protect our customers' data. A secure firewall protects our servers, and only authorized personnel are granted access.

Our help desk is available during the following hours: Weekdays: 8:00 am to 5:00 pm EAT. Saturday: 8:00 am to 12:00 pm EAT.

FAQ's

We are well known for being the best communication and collaboration provider.

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About Us Talkcoms Group Privacy Terms of Use

Product

Outsourced CC Contact Centre ERP ITaas Web Development PBX CRM Zoho

Connect With Us

United Kingdom

The Kings Centre Main Road Barleythorpe Oakham, LE15 7WD United Kingdom.

Nairobi

1st Floor Great Jubilee Centre Karen, Lang’ata Road P.O. Box 10645-00100, NAIROBI.

Eldama Ravine

3rd Floor, Skyrise Plaza, Eldama Ravine Township, Along Ravine - Nakuru Road

Resources

Blogs Videos Contact Us Book a demo

Talkcoms CRM

Enhance Customer Relationships with Talkcoms CRM

Talkcoms CRM Features

Centralized Customer Data

Sales Automation

Customizable Dashboards

Advanced Analytics and Reporting

Marketing Automation

Customer Support Management

Mobile Accessibility

Seamless Integration

Customer Support Management

Ready To Get Started?

What our clients say...

CL

Chunic Limited

Logistics

IS

Imarisha Sacco

Finance

FH

Patriotic Group

Security

AE

East Africa Customer Care Limited

Communication

JC

Jamiitech Communications

Communication

RA

Rivelco Agrifoods LTD

Agriculture

SEA

Snetor East Africa Limited

Manufacturing

CL

Chunic Limited

Logistics

IS

Imarisha Sacco

Finance

FH

Patriotic Group

Security

AE

East Africa Customer Care Limited

Communication

JC

Jamiitech Communications

Communication

RA

Rivelco Agrifoods LTD

Agriculture

SEA

Snetor East Africa Limited

Manufacturing

FAQ's

FAQ's

Company

Product

Connect With Us

United Kingdom

Nairobi

Eldama Ravine

Resources

+44 1572 376000

+254747039334

solutions@talkcoms.io

Live Chat