Managed outsourcing and technology operations for growing organisations.
Your dedicated support team in Kenya, managed from the UK. Same working day, lower cost.
Talkcoms provides outsourced teams, customer communication platforms and IT services to help your organisation serve customers and run smoothly. Whether you need extra support capacity, better tools for managing enquiries or help with a digital project, we bring together the services you need.
Why UK businesses work with Talkcoms
- 01
Cost
A full-time trained agent for a fraction of UK in-house cost.
- 02
Time zone
Kenya is 2–3 hours ahead of the UK, so the team works during your business day.
- 03
Accountability
UK leadership, a UK contract, invoices in GBP and UK GDPR-compliant data handling.
Where is your business feeling the pressure?
Customer enquiries are becoming harder to manage.
Explore support teams and customer-engagement technology that help you organise conversations, follow up enquiries and manage service delivery.
Everyday IT issues are interrupting work.
Find ongoing technical support and security services shaped around your users, systems and business priorities.
Manual tasks are taking time away from customers.
Identify workflows that could benefit from automation, with a clear scope and a practical way to assess the result.
Support where you need it
Outsourcing & BPO
Add capacity to customer service and everyday operations.
Discuss customer support, technical helpdesk and back-office work that Talkcoms can manage or support alongside your team.
A better way to organise customer operations
Your next step may be a stronger team, better technology or a combination of both.
Need someone to run the service?
Discuss a Talkcoms-managed customer-support operation, supported by the appropriate platform.
Already have a team?
Explore OmniChannel for your agents and supervisors, with implementation and support from Talkcoms.
Need to improve an existing contact centre?
Review your current operation and discuss a suitable migration or modernisation approach.
Start with your needs. Agree how delivery will work.
- 1
Understand the requirement.
Tell us where work is slowing down, what your customers need and what a useful improvement would look like.
- 2
Define the service.
Agree the scope, responsibilities, operating hours, systems and measures of success before delivery begins.
- 3
Prepare for launch.
Plan the people, access, training and testing required for the agreed engagement.
- 4
Review and improve.
Use the agreed reporting and review process to assess delivery and decide what should change next.
Practical automation, with a clear purpose
You do not need to automate everything at once. Start with a repetitive task, a difficult handover or a process that depends on copying information between systems. We can discuss whether workflow automation, AI or a simpler process change is the right starting point.
- 1
A repetitive task
- 2
A difficult handover
- 3
A process that depends on copying information between systems
A delivery arrangement you can understand
Know who manages your engagement, who delivers the work and how issues are escalated. Most of our delivery team is based in Africa, with a leadership presence in the UK. We work with clients internationally, defining engagement management, delivery responsibilities and escalation arrangements for each contract.
Leadership presence
United Kingdom
Primary delivery
Africa
Built around your operating environment
The right service starts with your customers, workflows and operating responsibilities. Explore how managed teams, customer-engagement platforms and technology services could support your organisation.
E-commerce
Explore order enquiries, delivery updates, customer follow-up and the operational workflows behind them.
Explore Outsourcing & BPOProfessional services
Discuss client enquiries, administrative support and the back-office work that keeps your team focused on client delivery.
Explore Outsourcing & BPOHealthcare admin
Explore support for non-clinical enquiries, appointment communication and patient-service follow-up, with access and escalation responsibilities agreed with your team.
Explore Outsourcing & BPOProperty
Discuss enquiry handling, resident communications, service requests and digital journeys for prospective customers.
Explore OmniChannelDiaspora-led businesses
Work with a team that understands customers and partners in both the UK and Kenya, with delivery responsibilities agreed for each engagement.
Explore Outsourcing & BPO
What would make the biggest difference to your operations?
Tell us what is getting in the way. We will discuss the requirement, the service options and a practical next step.