Managed outsourcing and technology operations for growing organisations.
Business technology and support for Kenyan organisations, delivered by a local team.
Talkcoms provides outsourced teams, customer communication platforms and IT services to help your organisation serve customers and run smoothly. Whether you need extra support capacity, better tools for managing enquiries or help with a digital project, we bring together the services you need.
Trusted by
Why organisations work with Talkcoms
- 01
A local team
On-site and remote support, Kenyan phone numbers, WhatsApp and fast response times.
- 02
Sector fit
SACCO member service, patient communication for hospitals and client intake for law firms.
- 03
Easy to buy
KES pricing, M-Pesa, monthly plans and eTIMS invoices.
Where is your business feeling the pressure?
Customer enquiries are becoming harder to manage.
Explore support teams and customer-engagement technology that help you organise conversations, follow up enquiries and manage service delivery.
Everyday IT issues are interrupting work.
Find ongoing technical support and security services shaped around your users, systems and business priorities.
Manual tasks are taking time away from customers.
Identify workflows that could benefit from automation, with a clear scope and a practical way to assess the result.
Support where you need it
OmniChannel
Bring customer conversations together.
Explore voice and digital-channel capabilities for agents and supervisors, with platform implementation or a Talkcoms-managed team.
A better way to organise customer operations
Your next step may be a stronger team, better technology or a combination of both.
Need someone to run the service?
Discuss a Talkcoms-managed customer-support operation, supported by the appropriate platform.
Already have a team?
Explore OmniChannel for your agents and supervisors, with implementation and support from Talkcoms.
Need to improve an existing contact centre?
Review your current operation and discuss a suitable migration or modernisation approach.
Start with your needs. Agree how delivery will work.
- 1
Understand the requirement.
Tell us where work is slowing down, what your customers need and what a useful improvement would look like.
- 2
Define the service.
Agree the scope, responsibilities, operating hours, systems and measures of success before delivery begins.
- 3
Prepare for launch.
Plan the people, access, training and testing required for the agreed engagement.
- 4
Review and improve.
Use the agreed reporting and review process to assess delivery and decide what should change next.
Practical automation, with a clear purpose
You do not need to automate everything at once. Start with a repetitive task, a difficult handover or a process that depends on copying information between systems. We can discuss whether workflow automation, AI or a simpler process change is the right starting point.
- 1
A repetitive task
- 2
A difficult handover
- 3
A process that depends on copying information between systems
A delivery arrangement you can understand
Know who manages your engagement, who delivers the work and how issues are escalated. Most of our delivery team is based in Africa, with a leadership presence in the UK. We work with clients internationally, defining engagement management, delivery responsibilities and escalation arrangements for each contract.
Leadership presence
United Kingdom
Primary delivery
Africa
Built around your operating environment
The right service starts with your customers, workflows and operating responsibilities. Explore how managed teams, customer-engagement platforms and technology services could support your organisation.
SACCOs and finance
Improve member service: answer enquiries consistently, follow up on loans and contributions, and keep members informed across calls and WhatsApp.
Learn moreHospitals
Support patient communication: appointment reminders, non-clinical enquiries and follow-up, with escalation to your clinical teams agreed upfront.
Learn moreLaw firms
Organise client intake: capture enquiries, route them to the right advocate and keep clients updated, with secure, reliable IT behind it.
Learn moreProperty
Discuss enquiry handling, resident communications, service requests and digital journeys for prospective customers.
Explore WatejaNGOs
Start with the specific enquiry or administrative workflow, the information involved and the responsibilities your organisation must retain.
Explore Managed IT & CybersecuritySchools
Discuss parent communication, enquiry handling, reliable connectivity and IT support for staff and learners.
Explore Networks & Infrastructure
What would make the biggest difference to your operations?
Tell us what is getting in the way. We will discuss the requirement, the service options and a practical next step.