Omnichannel Contact Center Solution

Unify Customer Engagement with Our Omnichannel Contact Center Software

Deliver seamless and personalized customer experiences across all communication channels, including phone, email, live chat, social media, and SMS. Enhance your customer service with intelligent call routing, CRM integration, automated workflows, and real-time analytics to ensure every interaction is efficient and effective.

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Talkcoms Omnichannel CC Features

Omnichannel Support

Seamless Omnichannel Communication

Empower your agents to engage with customers across various channels, including voice, email, chat, and social media, ensuring a consistent and seamless customer experience.

Intelligent Call Routing

Efficient Call Distribution

Optimize call handling with intelligent routing algorithms. Ensure each call is directed to the most qualified agent, reducing wait times and enhancing customer satisfaction.

Interactive Voice Response (IVR)

Enhanced Call Automation

Implement customizable multi-level IVR menus to automate call routing and provide self-service options, streamlining the customer journey and improving overall efficiency.

Predictive Dialer

Boost Outbound Campaigns

Experience seamless and customer centric inbound call center services. From inquiries to issue resolution, we ensure every interaction leaves a positive impression.

Real-Time Analytics

Informed Decision-Making

Leverage real-time analytics and reporting tools to gain insights into agent performance, customer interactions, and overall contact center efficiency, enabling data-driven decision-making.

CRM System Integration

Unified Customer Insights

Integrate with leading CRM systems to centralize customer data. Equip agents with comprehensive information to provide personalized interactions and build lasting customer relationships.

Quality Monitoring

Ensure Service Excellence

Implement quality monitoring tools to assess agent performance, evaluate customer interactions, and maintain service excellence across every touchpoint.

Workforce Management

Optimize Agent Productivity

Efficiently manage agent schedules, track attendance, and optimize workforce distribution to ensure a balanced and productive contact center environment.

Remote Agent Support

Flexible Work Environments

Enable remote agents to deliver exceptional customer service from anywhere. Maintain operational continuity and adapt to evolving work environments.

Why Choose Talkcoms Omnichannel CC

Enhanced Customer Experience

Provide a superior customer experience with omnichannel support, personalized service, and efficient query resolution. Our software ensures that every interaction is handled with care and professionalism.

Increased Efficiency

Improve your operational efficiency with intelligent call routing, automated workflows, and AI-powered analytics. This reduces response times and enhances agent productivity.

Cost Savings

Reduce operational costs by streamlining processes and optimizing resource allocation. Our cloud-based solution also eliminates the need for expensive on-premise infrastructure.

Flexibility and Scalability

Our digital contact center software is designed to grow with your business. Easily adapt to changing needs and scale your operations based on demand.

Improved Decision-Making

Make informed decisions with access to real-time data and advanced analytics. Identify areas for improvement, track performance, and implement strategies to enhance your customer service operations.

Product Pricing & Packaging

CC Basic

$70

Per Month

Agent License (s)
Multi-Level IVR
Automatic Call Distributor
Call Disposition
Call Recording
Real-time Reports
Voice Channel

Select Plan

CC Plus

$75

Per Month

Agent License (s)
Multi-Level IVR
Automatic Call Distributor
Call Disposition
Call Recording
Real-time Reports
Dual Channel (Voice and Email)

CC Advanced

$80

Per Month

Agent License (s)
Multi-Level IVR
Automatic Call Distributor
Call Disposition
Call Recording
Real-time Reports
Omni-channel (Voice, Email, SMS, and WhatsApp)

CC Ultra

Agent License (s)
Multi-Level IVR
Automatic Call Distributor
Call Disposition
Call Recording
Real-time Reports
Omni-channel (Voice, Email, SMS, and social media)
CRM Integration

Ready To Get Started?

Drop us a message or contact us directly via the phone numbers provided. To book a demo, fill in the form below to block sometime to let us take you through the demo.

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What our clients say...

We highly recommend Talkcoms Limited. For three years, their exceptional support and technical expertise have been invaluable. Their integrated call center solution, combining CRM, social media, and email technologies, is user-friendly and reliable. It seamlessly integrates with our CRM systems, enabling efficient management of customer interactions.

CL

Chunic Limited

Logistics

Talkcoms Limited has been providing JCT Solutions, including call center and IP telephony services, to our company.

IS

Imarisha Sacco

Finance

Talkcoms Limited has been providing ICT solutions, including CCTV, biometrics, metal detectors/scanners, communication radios, and other security accessories, to our company.

FH

Patriotic Group

Security

We highly recommend Talkcoms Limited. They developed a solution that enhanced our communication with customers across all channels with a user-friendly interface, improving our efficiency and reliability. We are confident in their services.

AE

East Africa Customer Care Limited

Communication

Talkcoms Limited has been providing ICT solutions to us, including the supply and delivery of toners, cartridges, software, computers, printers, projectors, and networking accessories. They also handle the repair and maintenance of various ICT equipment. We are pleased to support their tender application.

JC

Jamiitech Communications

Communication

We have used the IT services of Talkcoms Limited on several occasions and highly recommend them for their work. They have consistently proven to be efficient and capable.

RA

Rivelco Agrifoods LTD

Agriculture

We highly recommend the services of Talkcoms Limited as providers of managed IT and support services. Since 2016, Talkcoms has helped us set up and scale our IT infrastructure. They are professional, fair, and timely, often going out of their way to provide sustainable solutions.

SEA

Snetor East Africa Limited

Manufacturing

CL

Chunic Limited

Logistics

Talkcoms Limited has been providing JCT Solutions, including call center and IP telephony services, to our company.

IS

Imarisha Sacco

Finance

Talkcoms Limited has been providing ICT solutions, including CCTV, biometrics, metal detectors/scanners, communication radios, and other security accessories, to our company.

FH

Patriotic Group

Security

AE

East Africa Customer Care Limited

Communication

JC

Jamiitech Communications

Communication

We have used the IT services of Talkcoms Limited on several occasions and highly recommend them for their work. They have consistently proven to be efficient and capable.

RA

Rivelco Agrifoods LTD

Agriculture

SEA

Snetor East Africa Limited

Manufacturing

FAQ's

1.What is the Talkcoms CC?

2.What are the key features of Talkcoms CC?

3.What are the requirements to operate the Call Center System?

4.What type of companies does Talkcoms Contact Center serve?

5.How many languages does the Contact Center system support?

6.How does Talkcoms ensure the security of my Data?

7.What are the hours of operation for the Talkcoms Help desk?

Talkcoms Contact Center (CC) is a powerful and feature-rich software solution that helps businesses achieve customer service excellence throughout the customer journey. It is designed to meet the needs of today's customers and the demands of tomorrow's business. With its omnichannel feature, Talkcoms CC enables enterprises to deliver exceptional customer service

Omni channel Communications Solutions TalkcomsCC Omni channel allows your customers to contact you using their preferred method of communication.
Multi-level IVR Multi-level IVR is an automated phone system that acts as an auto-receptionist by 31 offering self-help features.
Multi-level IVR Multi-level IVR is an automated phone system that acts as an auto-receptionist by 31 offering self-help features.
Call recording. All calls are recorded, whether you are operating inbound or outbound call centers,
Real-time analytics and reporting.
Our Contact Center system's real-time analytics and reports help you gain insights about the overall business operations. Get reports for agent activity and call logs.

To operate Talkcoms Contact Center, you will need the following:

A laptop or desktop computer with a minimum of Core i3 processor and 8GB of RAM
A headset with a microphone
A stable internet connection.

Talkcoms Contact Center is suitable for companies of all sizes. We customize our services to fit the unique requirements of both small and large enterprises.

CC supports the following languages: Afrikaans, Cambodian, English, French, German, Spanish, Arabic, and Hindi. More as well.

At Talkcoms, we take data security very seriously. We fully comply with the General Data Protection Regulation (GDPR) and have implemented strict security measures to protect our customers' data. A secure firewall protects our servers, and only authorized personnel are granted access.

Our help desk is available during the following hours: Weekdays: 8:00 am to 5:00 pm EAT. Saturday: 8:00 am to 12:00 pm EAT.