Practical ideas for better customer service and business operations.
Explore articles, practical guides and perspectives on outsourcing, customer engagement, IT and digital operations. Find questions to ask, options to consider and ways to plan your next step.
The Hidden Cost of Disconnected Business Communication Systems
Your business is probably losing money right now — not from one big problem, but from dozens of small, invisible ones caused by tools that don't talk to each other. Ask any CEO, COO, or IT Manager…
Chemutai Doreen ·
Read Article
Why SACCOs in Kenya Are Losing Members to Poor Communication (And How to Fix It)
Member retention isn't just a relationship problem — it's a technology problem. Here's what's going wrong and what you can do about it. A member calls to ask about their loan status. Nobody picks up.…
Chemutai Doreen ·
Read ArticleIntroducing Talkcoms
Chemutai Doreen ·
Read Article
From Startup to Scale-Up: How Talkcoms Helps Businesses Build IT That Grows With Them
Whether you're a 5-person firm or a growing hospital network, the right technology partner makes all the difference. Every business starts somewhere. Maybe it's a two-room office, a shared co-working…
Chemutai Doreen ·
Read Article
5 Signs Your Hospital Needs an Omnichannel Contact Center
5 Signs Your Hospital Needs an Omnichannel Contact Center In today's fast-evolving healthcare landscape, patient communication expectations are at an all-time high. Hospitals no longer compete solely…
Carolyne Mwikali ·
Read Article
Managing Mental Health in the Workplace: A Spotlight on Men’s Mental Health
June marks Men’s Mental Health Awareness Month , a critical time to reflect on an issue that often goes unspoken in professional settings. While mental health matters for everyone, the unique…
Benson Olando ·
Read Article
Website Speed Optimization: How Website Speed Optimization is affecting Your Bottom Line.
For business today, digital presence defines credibility and performance, and for this reason, website speed can no longer be a technical afterthought. Your business needs to find a way to make speed…
Sheila Tanui ·
Read Article
Competing with Industry Giants
It is becoming increasingly difficult for MSMEs (Micro, Small, and Medium Enterprises) to keep up with well-established businesses, especially in today’s fast-paced digital Economy. Many of these…
Sheila Tanui ·
Read Article
The Cost Savings of a VoIP PBX System vs. Traditional Phone Lines.
One way to balance costs versus an essential service, such as good communication, is switching from traditional phone systems to VoIP (Voice over Internet Protocol). Yes, VoIP may be a bit more techy…
Sheila Tanui ·
Read Article
Blog & Articles
Read practical articles on serving customers, supporting teams and making technology work for your business.