Creating Intelligent Digital Solutions

For Ambitious Businesses

That Want To Keep Moving Forward

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Outsourced CC

Contact Center

ERP

ITaas

Web Development

PBX

CRM

Zoho

Outsourced CC

Elevate Customer Engagement with Talkcoms Outsourced Contact Center Services

With 24/7 availability, Talkcoms ensures your customers receive support whenever needed. We understand the importance of being there for your clients around the clock.

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Omnichannel Contact Center Solution

Empower Your Team with Cutting-Edge Technology

Our Business Communication Solutions encompass both reliable Business Phone System options and an advanced Omnichannel Contact Center Solution. Tailored to meet diverse business needs, these solutions ensure efficient communication and unified customer engagement across all channels.

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Talkcoms ERP System

One System, Total Control. Simplify Your Operations with Talkcoms ERP

From inventory and finance to sales and customer relationship management, TalkcomsERP provides a holistic view of your business, empowering you to make data-driven decisions and propel your company toward sustainable growth.

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IT as a Service

Comprehensive Managed IT Services for Your Business

Ensure Your Business Operates Smoothly with Our Expert Managed IT Services. From Proactive Monitoring and Maintenance to Security and Support, We Provide End-to-End IT Management Solutions that Enhance Efficiency, Minimize Downtime, and Protect Your Digital Assets.

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Talkcoms Web Development

Innovative Web Development Services

Transform Your Online Presence with Custom, High-Performance Websites Tailored to Your Business Needs. From Responsive Design to Advanced Functionality, Our Expert Team Delivers Cutting-Edge Solutions That Engage and Convert Visitors, Ensuring Your Digital Success.

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Business Phone System (PBX)

Optimize Your Communication with Our Business Phone System (PBX)

Experience reliable and efficient communication with our advanced PBX solutions, featuring VoIP and traditional phone systems. Enhance productivity with call management features like call forwarding, voicemail, and integration with mobile devices. Our scalable solutions adapt to your growing business needs, ensuring seamless connectivity and collaboration for your team

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Talkcoms CRM

Enhance Customer Relationships with Talkcoms CRM

Empower Your Business with a Comprehensive CRM Solution that Centralizes Customer Data, Automates Sales Processes, and Improves Customer Satisfaction. Transform Your Customer Interactions and Drive Growth with Our Customizable, User-Friendly CRM System.

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Zoho

Empowering Your Business with Zoho: Work, Finance, and More

Welcome to Talkcoms, your dedicated Zoho Partner, bringing you a suite of transformative business solutions. From collaborative workspaces to streamlined finance management, we are committed to enhancing your business operations with Zoho's innovative tools.

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Trusted, Secure, Scalable

Affordable solutions for your business

Simple to use solutions designed to improve the agent's productivity with quick access to key sections and information. All your customer interactions are stored in one place and configured to your needs in;

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Relevant Resources

Find Out Why Remote Work Options Have Been Decreasing Rapidly Since 2022

With 24/7 availability, Talkcoms ensures your customers receive support whenever needed. We understand the importance of being there for your clients around the clock.

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Drop us a message or contact us directly via the phone numbers provided. To book a demo, fill in the form below to block sometime to let us take you through the demo.

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What our clients say...

We highly recommend Talkcoms Limited. For three years, their exceptional support and technical expertise have been invaluable. Their integrated call center solution, combining CRM, social media, and email technologies, is user-friendly and reliable. It seamlessly integrates with our CRM systems, enabling efficient management of customer interactions.

CL

Chunic Limited

Logistics

Talkcoms Limited has been providing JCT Solutions, including call center and IP telephony services, to our company.

IS

Imarisha Sacco

Finance

Talkcoms Limited has been providing ICT solutions, including CCTV, biometrics, metal detectors/scanners, communication radios, and other security accessories, to our company.

FH

Patriotic Group

Security

We highly recommend Talkcoms Limited. They developed a solution that enhanced our communication with customers across all channels with a user-friendly interface, improving our efficiency and reliability. We are confident in their services.

AE

East Africa Customer Care Limited

Communication

Talkcoms Limited has been providing ICT solutions to us, including the supply and delivery of toners, cartridges, software, computers, printers, projectors, and networking accessories. They also handle the repair and maintenance of various ICT equipment. We are pleased to support their tender application.

JC

Jamiitech Communications

Communication

We have used the IT services of Talkcoms Limited on several occasions and highly recommend them for their work. They have consistently proven to be efficient and capable.

RA

Rivelco Agrifoods LTD

Agriculture

We highly recommend the services of Talkcoms Limited as providers of managed IT and support services. Since 2016, Talkcoms has helped us set up and scale our IT infrastructure. They are professional, fair, and timely, often going out of their way to provide sustainable solutions.

SEA

Snetor East Africa Limited

Manufacturing

CL

Chunic Limited

Logistics

Talkcoms Limited has been providing JCT Solutions, including call center and IP telephony services, to our company.

IS

Imarisha Sacco

Finance

Talkcoms Limited has been providing ICT solutions, including CCTV, biometrics, metal detectors/scanners, communication radios, and other security accessories, to our company.

FH

Patriotic Group

Security

AE

East Africa Customer Care Limited

Communication

JC

Jamiitech Communications

Communication

We have used the IT services of Talkcoms Limited on several occasions and highly recommend them for their work. They have consistently proven to be efficient and capable.

RA

Rivelco Agrifoods LTD

Agriculture

SEA

Snetor East Africa Limited

Manufacturing

FAQ's

1.What is the Talkcoms CC?

2.What are the key features of Talkcoms CC?

3.What are the requirements to operate the Call Center System?

4.What type of companies does Talkcoms Contact Center serve?

5.How many languages does the Contact Center system support?

6.How does Talkcoms ensure the security of my Data?

7.What are the hours of operation for the Talkcoms Help desk?

Talkcoms Contact Center (CC) is a powerful and feature-rich software solution that helps businesses achieve customer service excellence throughout the customer journey. It is designed to meet the needs of today's customers and the demands of tomorrow's business. With its omnichannel feature, Talkcoms CC enables enterprises to deliver exceptional customer service

Omni channel Communications Solutions TalkcomsCC Omni channel allows your customers to contact you using their preferred method of communication.
Multi-level IVR Multi-level IVR is an automated phone system that acts as an auto-receptionist by 31 offering self-help features.
Multi-level IVR Multi-level IVR is an automated phone system that acts as an auto-receptionist by 31 offering self-help features.
Call recording. All calls are recorded, whether you are operating inbound or outbound call centers,
Real-time analytics and reporting.
Our Contact Center system's real-time analytics and reports help you gain insights about the overall business operations. Get reports for agent activity and call logs.

To operate Talkcoms Contact Center, you will need the following:

A laptop or desktop computer with a minimum of Core i3 processor and 8GB of RAM
A headset with a microphone
A stable internet connection.

Talkcoms Contact Center is suitable for companies of all sizes. We customize our services to fit the unique requirements of both small and large enterprises.

CC supports the following languages: Afrikaans, Cambodian, English, French, German, Spanish, Arabic, and Hindi. More as well.

At Talkcoms, we take data security very seriously. We fully comply with the General Data Protection Regulation (GDPR) and have implemented strict security measures to protect our customers' data. A secure firewall protects our servers, and only authorized personnel are granted access.

Our help desk is available during the following hours: Weekdays: 8:00 am to 5:00 pm EAT. Saturday: 8:00 am to 12:00 pm EAT.