Talkcoms Contact Center (CC) is a powerful and feature-rich software solution that helps businesses achieve customer service excellence throughout the customer journey. It is designed to meet the needs of today's customers and the demands of tomorrow's business. With its omnichannel feature, Talkcoms CC enables enterprises to deliver exceptional customer service

• Omni channel Communications Solutions TalkcomsCC Omni channel allows your customers to contact you using their preferred method of communication.
• Multi-level IVR Multi-level IVR is an automated phone system that acts as an auto-receptionist by 31 offering self-help features.
• Multi-level IVR Multi-level IVR is an automated phone system that acts as an auto-receptionist by 31 offering self-help features.
• Call recording. All calls are recorded, whether you are operating inbound or outbound call centers,
• Real-time analytics and reporting.
• Our Contact Center system's real-time analytics and reports help you gain insights about the overall business operations. Get reports for agent activity and call logs.

To operate Talkcoms Contact Center, you will need the following:

• A laptop or desktop computer with a minimum of Core i3 processor and 8GB of RAM
• A headset with a microphone
• A stable internet connection.

Talkcoms Contact Center is suitable for companies of all sizes. We customize our services to fit the unique requirements of both small and large enterprises.

CC supports the following languages: Afrikaans, Cambodian, English, French, German, Spanish, Arabic, and Hindi. More as well.

At Talkcoms, we take data security very seriously. We fully comply with the General Data Protection Regulation (GDPR) and have implemented strict security measures to protect our customers' data. A secure firewall protects our servers, and only authorized personnel are granted access.

Our help desk is available during the following hours: Weekdays: 8:00 am to 5:00 pm EAT. Saturday: 8:00 am to 12:00 pm EAT.