Outsourced Contact Center & Business Processing

Streamline Your Operations with Expert Contact Center & BPO Solutions

Transform Customer Service and Optimize Operations with Our Comprehensive Contact Center and BPO Services Handled by Expert Staff.

Ready to Redefine Customer Engagement?

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Talkcoms CC Features

Inbound Call Handling

Exceptional Customer Support at Your Fingertips

Experience seamless and customer centric inbound call center services. From inquiries to issue resolution, we ensure every interaction leaves a positive impression.

Outbound Call Campaigns

Strategic Outbound Solutions for Business Expansion

Boost your sales, and nurture customer relationships with our proactive outbound call campaigns. Our team excels in lead generation, market research, customer surveys, and promotional calls, helping you connect with potential customers and gather valuable feedback.

Customer Service Outsourcing

Building Lasting Relationships

Deliver exceptional customer service without the overhead. Our trained agents provide 24/7 support across multiple channels, including phone, email, and live chat, ensuring your customers receive the help they need when they need it.

Multi-Channel Support

In today’s digital age, customers expect support across various channels. We provide multi-channel support, including phone, email, live chat, and social media, ensuring that your customers can reach you through their preferred method of communication.

Finance and Accounting

Optimize your financial processes with our finance and accounting BPO services. We offer bookkeeping, payroll processing, accounts payable and receivable, and financial reporting, helping you maintain accurate records and make informed business decisions.

Back Office Support

From data entry to document management, our back-office support services handle the essential yet time-consuming tasks that keep your business running smoothly. Our team ensures accuracy and efficiency, freeing up your resources to focus on strategic initiatives.

Why Choose Talkcoms CC

Industry Expertise

Experience That Speaks Volumes

Benefit from our extensive industry expertise. We understand the dynamics of customer service and tailor solutions to meet the unique demands of your business.

24/7 Availability

Your Customers, Always Heard

With 24/7 availability, Talkcoms ensures your customers receive support whenever needed. We understand the importance of being there for your clients around the clock.

Scalability and Flexibility

Experience That Speaks Volumes

Our scalable and flexible contact center solutions adapt to your changing needs as your business evolves. Scale up or down seamlessly, ensuring optimal efficiency.

Product Pricing & Packaging

Component
& Cost

Description

Agent (FTE)

KE: $360

INT: $3 per hour

Salary, benefits, and for one full-time agent

Supervisor

KE: $545

INT: $3.7 per hour

Salary, and benefits for one supervisor

Workstation Costs

KE: $117

INT: $117

Hardware (computer, headset, etc.) and infrastructure costs per agent

Software License Costs

KE: $70

INT: $70

Call management software licenses per agent

Compliance and Security

KE: $0

INT: $0

Data protection and security measures per agent

Management Overheads

KE: $54

INT: $54

Prorated costs for supervisors, team leads, QA tools and processes, and administrative support

Operational Costs

KE: $108

INT: $108

Prorated utilities, facilities, internet connectivity, and other miscellaneous costs per agent

Total : $1254

Component

Description

Monthly Cost
(Kenya)

Monthly Cost
(International)

Agent (FTE)

Salary, benefits, and for one full-time agent

$360

$3 per hour

Supervisor

Salary, and benefits for one supervisor

$545

$3.7 per hour

Workstation
Costs

Hardware (computer, headset, etc.) and infrastructure costs per agent

$117

Software License
Costs

Call management software licenses per agent

$70

Compliance and
Security

Data protection and security measures per agent

$0

Management
Overheads

Prorated costs for supervisors, team leads, QA tools and processes, and administrative support

$54

Operational Costs

Prorated utilities, facilities, internet connectivity, and other miscellaneous costs per agent

$108

Total

$1254

Setup Fees and integration costs are not part of the costs mentioned

The above listed is our Basic Package all other services will be offered on an as-needed basis in consultation with the company.

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Drop us a message or contact us directly via the phone numbers provided. To book a demo, fill in the form below to block sometime to let us take you through the demo.

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Company Name

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Message

What our clients say...

We highly recommend Talkcoms Limited. For three years, their exceptional support and technical expertise have been invaluable. Their integrated call center solution, combining CRM, social media, and email technologies, is user-friendly and reliable. It seamlessly integrates with our CRM systems, enabling efficient management of customer interactions.

CL

Chunic Limited

Logistics

Talkcoms Limited has been providing JCT Solutions, including call center and IP telephony services, to our company.

IS

Imarisha Sacco

Finance

Talkcoms Limited has been providing ICT solutions, including CCTV, biometrics, metal detectors/scanners, communication radios, and other security accessories, to our company.

FH

Patriotic Group

Security

We highly recommend Talkcoms Limited. They developed a solution that enhanced our communication with customers across all channels with a user-friendly interface, improving our efficiency and reliability. We are confident in their services.

AE

East Africa Customer Care Limited

Communication

Talkcoms Limited has been providing ICT solutions to us, including the supply and delivery of toners, cartridges, software, computers, printers, projectors, and networking accessories. They also handle the repair and maintenance of various ICT equipment. We are pleased to support their tender application.

JC

Jamiitech Communications

Communication

We have used the IT services of Talkcoms Limited on several occasions and highly recommend them for their work. They have consistently proven to be efficient and capable.

RA

Rivelco Agrifoods LTD

Agriculture

We highly recommend the services of Talkcoms Limited as providers of managed IT and support services. Since 2016, Talkcoms has helped us set up and scale our IT infrastructure. They are professional, fair, and timely, often going out of their way to provide sustainable solutions.

SEA

Snetor East Africa Limited

Manufacturing

CL

Chunic Limited

Logistics

Talkcoms Limited has been providing JCT Solutions, including call center and IP telephony services, to our company.

IS

Imarisha Sacco

Finance

Talkcoms Limited has been providing ICT solutions, including CCTV, biometrics, metal detectors/scanners, communication radios, and other security accessories, to our company.

FH

Patriotic Group

Security

AE

East Africa Customer Care Limited

Communication

JC

Jamiitech Communications

Communication

We have used the IT services of Talkcoms Limited on several occasions and highly recommend them for their work. They have consistently proven to be efficient and capable.

RA

Rivelco Agrifoods LTD

Agriculture

SEA

Snetor East Africa Limited

Manufacturing

FAQ's

1.What is the Talkcoms CC?

2.What are the key features of Talkcoms CC?

3.What are the requirements to operate the Call Center System?

4.What type of companies does Talkcoms Contact Center serve?

5.How many languages does the Contact Center system support?

6.How does Talkcoms ensure the security of my Data?

7.What are the hours of operation for the Talkcoms Help desk?

Talkcoms Contact Center (CC) is a powerful and feature-rich software solution that helps businesses achieve customer service excellence throughout the customer journey. It is designed to meet the needs of today's customers and the demands of tomorrow's business. With its omnichannel feature, Talkcoms CC enables enterprises to deliver exceptional customer service

Omni channel Communications Solutions TalkcomsCC Omni channel allows your customers to contact you using their preferred method of communication.
Multi-level IVR Multi-level IVR is an automated phone system that acts as an auto-receptionist by 31 offering self-help features.
Multi-level IVR Multi-level IVR is an automated phone system that acts as an auto-receptionist by 31 offering self-help features.
Call recording. All calls are recorded, whether you are operating inbound or outbound call centers,
Real-time analytics and reporting.
Our Contact Center system's real-time analytics and reports help you gain insights about the overall business operations. Get reports for agent activity and call logs.

To operate Talkcoms Contact Center, you will need the following:

A laptop or desktop computer with a minimum of Core i3 processor and 8GB of RAM
A headset with a microphone
A stable internet connection.

Talkcoms Contact Center is suitable for companies of all sizes. We customize our services to fit the unique requirements of both small and large enterprises.

CC supports the following languages: Afrikaans, Cambodian, English, French, German, Spanish, Arabic, and Hindi. More as well.

At Talkcoms, we take data security very seriously. We fully comply with the General Data Protection Regulation (GDPR) and have implemented strict security measures to protect our customers' data. A secure firewall protects our servers, and only authorized personnel are granted access.

Our help desk is available during the following hours: Weekdays: 8:00 am to 5:00 pm EAT. Saturday: 8:00 am to 12:00 pm EAT.

FAQ's

We are well known for being the best communication and collaboration provider.

Company

About Us Talkcoms Group Privacy Terms of Use

Product

Outsourced CC Contact Centre ERP ITaas Web Development PBX CRM Zoho

Connect With Us

United Kingdom

The Kings Centre Main Road Barleythorpe Oakham, LE15 7WD United Kingdom.

Nairobi

1st Floor Great Jubilee Centre Karen, Lang’ata Road P.O. Box 10645-00100, NAIROBI.

Eldama Ravine

3rd Floor, Skyrise Plaza, Eldama Ravine Township, Along Ravine - Nakuru Road

Resources

Blogs Videos Contact Us Book a demo

Outsourced Contact Center & Business Processing

Streamline Your Operations with Expert Contact Center & BPO Solutions

Talkcoms CC Features

Inbound Call Handling

Outbound Call Campaigns

Customer Service Outsourcing

Multi-Channel Support

Finance and Accounting

Back Office Support

Human Resources Outsourcing

IT Support Services

Why Choose Talkcoms CC

Industry Expertise

Experience That Speaks Volumes

24/7 Availability

Your Customers, Always Heard

Scalability and Flexibility

Experience That Speaks Volumes

Product Pricing & Packaging

Component & Cost

Description

Agent (FTE)

KE: $360

INT: $3 per hour

Salary, benefits, and for one full-time agent

Supervisor

KE: $545

INT: $3.7 per hour

Salary, and benefits for one supervisor

Workstation Costs

KE: $117

INT: $117

Hardware (computer, headset, etc.) and infrastructure costs per agent

Software License Costs

KE: $70

INT: $70

Call management software licenses per agent

Compliance and Security

KE: $0

INT: $0

Data protection and security measures per agent

Management Overheads

KE: $54

INT: $54

Prorated costs for supervisors, team leads, QA tools and processes, and administrative support

Operational Costs

KE: $108

INT: $108

Prorated utilities, facilities, internet connectivity, and other miscellaneous costs per agent

Total : $1254

Component

Description

Monthly Cost (Kenya)

Monthly Cost (International)

Agent (FTE)

Salary, benefits, and for one full-time agent

$360

$3 per hour

Supervisor

Salary, and benefits for one supervisor

$545

$3.7 per hour

Workstation Costs

Hardware (computer, headset, etc.) and infrastructure costs per agent

$117

$117

Software License Costs

Call management software licenses per agent

$70

$70

Compliance and Security

Data protection and security measures per agent

$0

$0

Management Overheads

Prorated costs for supervisors, team leads, QA tools and processes, and administrative support

$54

$54

Operational Costs

Prorated utilities, facilities, internet connectivity, and other miscellaneous costs per agent

Component
& Cost

Monthly Cost
(Kenya)

Monthly Cost
(International)

Workstation
Costs

Software License
Costs

Compliance and
Security

Management
Overheads